Article 1 — Introductory provisions and definitions

1.1 These General Terms and Conditions (the "GTC") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the "Civil Code"), the rights and obligations between Strideo s.r.o., Company ID 23268441, VAT ID CZ23268441, with its registered office at Křenová 531/69a, 602 00 Brno, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 145150 (the "Supplier"), and the Customer.

1.2 The GTC apply exclusively to business-to-business relationships. The Supplier does not enter into contracts with consumers. By entering into a Contract, the Customer confirms that it is acting within the scope of its business activity.

1.3 The GTC apply to all types of contracts concluded by the Supplier, in particular to a contract of sale, a contract for work and a contract for the creation of a graphic work (together the "Contract").

1.4 For the purposes of these GTC:

• Customer — an entrepreneur requesting or ordering the Deliverable from the Supplier; typically an advertising agency or a business company.
• Deliverable — the supply of goods or services under the Contract, including related services (graphic processing, sourcing, assembly, production coordination, transport).
• Catalogue Goods — goods supplied without individual modification to the Customer's requirements, in particular goods from the range of the Supplier or its suppliers delivered in their original design and packaging.
• Custom Deliverable — goods manufactured or modified to the Customer's individual requirements, in particular bearing printing, embossing, embroidery, engraving or other personalisation, as well as individually manufactured products, individual packaging and the assembly of sets to the Customer's specification.
• Graphic Work — a graphic design, typesetting or preparation of production data created by the Supplier for the Customer.
• Quotation — the Supplier's price quotation specifying the Deliverable, the price, the delivery period and the period of validity.
• Order — the Customer's expression of will to accept the Quotation.
• Artwork — graphic, textual and other materials supplied by the Customer (logos, designs, fonts, photographs, texts, print data).
• Proof — a visualisation, proof or preview of print data submitted by the Supplier to the Customer for approval before production of the Custom Deliverable begins.
• Commencement of Production — the moment when the Supplier places the Custom Deliverable or part of it into production with a manufacturer or supplier, or when the Supplier itself commences production or assembly work.

1.5 Provisions of the GTC designated as applying to the Custom Deliverable do not apply to supplies of Catalogue Goods and vice versa. Unless stated otherwise, a provision applies to both types of Deliverable.

Article 2 — Scope of the GTC and exclusion of the Customer's terms

2.1 The GTC form an integral part of every Contract. The current version of the GTC is permanently available free of charge at www.strideo.cz/tac, where the Customer may view, download and save it at any time. The Supplier refers to the GTC in its Quotation and in its confirmation of the Order. The Customer confirms that it has reviewed the GTC, or has had the opportunity to review them, before entering into the Contract, and that it agrees to them. At the Customer's request, the Supplier will also send the GTC in electronic form.

2.2 Exclusion of the Customer's terms. The Customer's commercial, purchasing or supply terms do not apply to the contractual relationship, even where the Customer refers to them in its Order or in any other document, and even where the Supplier has not expressly objected to them. Any departure from this rule requires a written agreement signed by both parties.

2.3 Deviating provisions in an individually negotiated written contract, in the Quotation or in the confirmation of the Order prevail over the GTC.

2.4 The Supplier is entitled to amend the GTC unilaterally. Contracts already concluded are governed by the version of the GTC in force on the date the Order was confirmed.

2.5 Language. The Contract is concluded in Czech or in English, according to the language of the Quotation. The Supplier issues the GTC in a Czech version and in English and Hungarian translations. The Czech version prevails; in the event of any discrepancy between the language versions, or of any dispute over the interpretation of terms, the Czech version applies.

Article 3 — Quotation and formation of the Contract

3.1 The Supplier's Quotation is binding for the period stated in it. Where no period of validity is stated, it is 30 days from the date of issue.

3.2 Prices and delivery periods in the Quotation are based on the current availability of goods and materials, production capacity and suppliers' purchase prices. After the Quotation expires, the Supplier is no longer bound by it.

3.3 Information about goods stated in catalogues, price lists, on the website and in other promotional materials of the Supplier is non-binding and indicative; it does not constitute an offer within the meaning of Section 1732(2) of the Civil Code and the Supplier is not obliged to enter into a Contract.

3.4 The Contract is formed at the moment the Supplier confirms the Order to the Customer in writing (an e-mail or an automatic confirmation from the Supplier's information system is sufficient). The mere sending of an Order by the Customer does not form a Contract.

3.5 Where the Order departs from the Quotation (different quantity, specification, deadline, or any addition or reservation), it does not constitute acceptance of the Quotation but a new enquiry. In such a case the Contract is formed only upon confirmation by the Supplier. The application of Section 1740(3) of the Civil Code is excluded.

3.6 Changes after formation of the Contract. The Customer may propose a change to the specification, quantity or deadline. The Supplier will assess such a proposal and advise whether the change is feasible and what effect it has on the price and the delivery period. A change takes effect only once agreed in writing by both parties. In the case of a Custom Deliverable, changes are generally not feasible after Commencement of Production.

3.7 The Supplier is entitled to perform through subcontractors. The Supplier is liable for a subcontractor's performance as if it had performed itself.

Article 4 — Subject of performance

4.1 Supply of Catalogue Goods. Under a contract of sale, the Supplier undertakes to deliver Catalogue Goods to the Customer and to transfer title to them; the Customer undertakes to take delivery of the goods and to pay the purchase price.

4.2 Custom Deliverable. Under a contract for work, the Supplier undertakes to manufacture or modify the Deliverable to the Customer's requirements; the Customer undertakes to take delivery and to pay the price. In addition to the general provisions, Articles 6 (Artwork), 7 (Approval of Proofs) and 9 (Permitted tolerances) apply to the Custom Deliverable.

4.3 Graphic Work. Under a contract for the creation of a graphic work, the Supplier undertakes to create a Graphic Work for the Customer; the Customer undertakes to pay the agreed price. The licence to use the Graphic Work is governed by Article 6.5.

4.4 Combined Deliverable. A single Order may include both Catalogue Goods and a Custom Deliverable. In such a case the corresponding provisions of the GTC apply separately to each part of the Deliverable, in particular as regards tolerances (Article 9), cancellation of the Order (Article 10) and complaint periods (Article 11).

4.5 Characteristics of Catalogue Goods. Photographs, descriptions, dimensions and colour finishes stated in catalogues and on the website are indicative and need not correspond exactly to the actual product. The Supplier is entitled to deliver goods in the manufacturer's current design, provided this does not alter the essential characteristics and purpose of the goods.

4.6 Availability. The Supplier is not obliged to deliver goods that have in the meantime become unavailable from the manufacturer or supplier. In such a case the Supplier will inform the Customer without undue delay and offer an alternative solution or an alternative deadline. If the Customer does not accept the alternative within 5 business days, either party is entitled to withdraw from the Contract in respect of the undelivered items; the Customer is not entitled to any compensation.

Article 5 — Price and payment terms

5.1 Prices are stated exclusive of value added tax unless expressly stated otherwise. VAT at the statutory rate will be added to the price.

5.2 Unless otherwise agreed in the Quotation or in an individual contract, invoices are payable within 14 days of the date of issue.

5.3 The price does not include transport, packaging, the cost of samples, express surcharges, customs duties, customs clearance or storage charges, unless expressly stated in the Quotation.

5.4 Where, for reasons attributable to the Customer, the Deliverable has to be delivered repeatedly or by a method other than agreed, the related costs are borne by the Customer.

5.5 Advance payments. The Supplier is entitled to require an advance payment of up to 100 % of the price, in particular from new Customers, for a Custom Deliverable of non-standard scope, for supplies with an unusually high proportion of material costs, and from Customers who are or have been in default with payment of earlier obligations. Until the advance payment is made, the Supplier is not obliged to commence work and the delivery period does not run.

5.6 Default. In the event of the Customer's default in payment, the Supplier is entitled to default interest at the rate set out in Government Regulation No. 351/2013 Coll. and to the flat-rate compensation for costs of recovery of the receivable under the same regulation.

5.7 Where the Customer is in default with payment of any obligation towards the Supplier, the Supplier is entitled to suspend all performance in progress until payment is made in full, without falling into default itself. The delivery periods of all affected orders are extended by the period of suspension.

5.8 The Supplier is entitled to invoice partial performance; the Customer is obliged to pay such an invoice within the payment period.

5.9 An invoice is deemed paid on the date the full amount is credited to the Supplier's account. The Supplier sends invoices electronically to the address notified by the Customer; the Customer is obliged to notify the Supplier of any change to that address.

5.10 Set-off and assignment. The Customer is not entitled to set off unilaterally its receivables against the Supplier's receivables, unless the receivable has been acknowledged by the Supplier in writing as to its grounds and amount or has been awarded by a final court decision. The Customer is not entitled to assign a receivable against the Supplier to a third party without the Supplier's written consent.

5.11 Supplies to other EU Member States. Where the Customer is a person registered for VAT in another EU Member State and provides the Supplier with a valid VAT ID verifiable in the VIES system, the reverse charge regime or exemption from VAT under the VAT Act applies. The Customer is responsible for the accuracy of the VAT ID provided; if it proves invalid, the Customer is obliged to reimburse the Supplier for any tax assessed and related penalties.

5.12 Retention of title. Title to the Deliverable passes to the Customer only upon payment of the price in full. The risk of damage passes earlier, in accordance with Article 8.5.

Article 6 — Artwork and copyright

This Article applies to the Custom Deliverable and to the Graphic Work.

6.1 Technical requirements for Artwork. The Customer shall supply Artwork in accordance with:

a) the general technical specification "Artwork for print", available at www.strideo.cz/templates, and

b) the specification for the particular order provided by the Supplier to the Customer, in particular a product sheet or a template.

In the event of a conflict, the specification for the particular order prevails over the general specification. Both are binding on the Customer, provided they have been supplied or made available to it.

Where Artwork is not supplied on time or in accordance with the requirements under this Article, the delivery period is extended by the period of delay and the Supplier is not in default. Where Artwork does not meet the requirements, the Supplier may, by agreement with the Customer, adjust it for a separate fee.

6.2 The Customer is responsible for the substantive accuracy of the Artwork, in particular for the correctness of texts, language versions, numerical data and contact details, and for the compliance of the Artwork with legal regulations. The Supplier is not obliged to check the content of the Artwork. If the Supplier identifies an obvious defect in the Artwork, it will draw the Customer's attention to it; such notice does not, however, establish any liability of the Supplier for the content of the Artwork.

6.3 Where the Customer fails to supply Artwork in accordance with the requirements under Article 6.1, the Supplier is not liable for the quality of the resulting product and no rights arising from defective performance accrue to the Customer on that ground.

6.4 Third-party rights. The Customer represents that it is entitled to use the Artwork and to provide it to the Supplier for production, in particular that it holds the necessary licences to logos, trade marks, photographs, illustrations, typefaces and texts. The Customer undertakes to indemnify the Supplier in full against any damage, penalty or cost (including legal costs) incurred by the Supplier as a result of a third-party claim for infringement of intellectual property rights by the Artwork, and to provide the Supplier with all cooperation in defending against such a claim.

6.5 Licence to the Graphic Work. Where the Supplier creates a Graphic Work for the Customer, payment of the price grants the Customer a non-exclusive licence, unlimited in time, to use it for the purposes of the order concerned. Source files (open working files) do not form part of the Deliverable; the Supplier will provide them for a separate fee by agreement.

6.6 The Supplier archives Artwork and production data for 12 months from delivery of the Deliverable. After that period it is entitled to delete them without notifying the Customer.

6.7 References. The Supplier is entitled to present the completed order, including photographs of the Deliverable and the Customer's business name, in its references, portfolio, on its website and in marketing materials. The Customer may exclude this entitlement in writing, no later than upon confirmation of the Order.

Article 7 — Approval of Proofs

This Article applies to the Custom Deliverable.

7.1 Before Commencement of Production, the Supplier will submit a Proof to the Customer. The Proof serves to check the graphic and substantive execution, the placement of printing, texts and colours.

7.2 Approval of the Proof means written approval by the Customer, including a reply to an e-mail or confirmation in the Supplier's communication interface. Approval may be given by any person authorised by the Customer to act in the matter of the order or who communicates on the Customer's behalf in the matter of the order.

7.3 Effects of approval. By approving the Proof, the Customer confirms that the execution corresponds to its specification; the approval supersedes all of the Customer's earlier instructions as to the appearance of the Deliverable. The Customer is not entitled to claim, at a later stage, defects consisting in what was contained in the approved Proof, in particular defects in texts, typographical errors, the placement and size of printing, the colours shown in the Proof, linguistic accuracy and the use of the logo.

7.4 Until the Proof is approved, the Supplier does not commence production and the delivery period does not run. The delivery period is calculated from approval of the Proof, or from the later of approval of the Proof and payment of the advance under Article 5.5.

7.5 Where the Customer does not agree with the Proof, it shall inform the Supplier without undue delay and give specific instructions for amendment. Where the Customer requests repeated amendments beyond three rounds of proofing, the Supplier is entitled to charge for further graphic work at its current rates and to postpone the delivery date accordingly.

7.6 Physical sample. The Customer is entitled to request a physical sample before Commencement of Production. The sample is charged in addition to the agreed price and its production extends the delivery period. If the Customer does not request a sample, it may not subsequently claim defects that would have been identifiable from the sample, in particular deviations in colour, material and feel from the Proof.

Article 8 — Delivery periods and handover

8.1 The delivery period stated in the Quotation is indicative unless expressly designated as binding. For a Custom Deliverable, the period begins to run in accordance with Article 7.4.

8.2 The delivery period is extended by any period during which the Customer is in default with the supply of Artwork, with approval of the Proof, with payment of an advance, or with the provision of any other necessary cooperation.

8.3 The Supplier is entitled to perform in instalments and before the agreed date; the Customer is not entitled to refuse such performance.

8.4 Unless otherwise agreed, the place of performance is the Supplier's premises or warehouse, or those of its supplier. Where the Supplier arranges transport, it does so at the Customer's expense. The Supplier determines the method of transport unless the Customer specifies it; in that case the Customer bears the related risk and additional costs.

8.5 Passing of risk. The risk of damage to the Deliverable passes to the Customer upon handover to the first carrier, or upon receipt of the Deliverable by the Customer or a person designated by it (including an end recipient designated by the Customer). In the case of personal collection, the risk passes on receipt or, if receipt does not take place in time, at the moment receipt should have taken place. Damage occurring after the passing of risk does not affect the Customer's obligation to pay the price.

8.6 Inspection of the consignment on receipt. The Customer is obliged (and is obliged to ensure that any recipient designated by it does likewise) to check the integrity of the packaging and the number of parcels on receipt. Obvious damage to the consignment or a discrepancy in the number of parcels must be recorded in the carrier's transport document and notified to the Supplier without delay, failing which claims arising from damage in transit lapse. The Customer must not handle a damaged consignment until it has been inspected by the carrier's representative.

8.7 Default in taking delivery. If the Customer fails to take delivery of the Deliverable duly and in time, the Supplier is entitled to store the Deliverable at the Customer's cost and risk and to charge a storage fee of 0.05 % of the price of the stored Deliverable, but not less than CZK 50, for each commenced day, starting on the 11th day from the notice to take delivery. This is without prejudice to the right to payment of the price. The Supplier is also entitled to withdraw from the Contract.

Article 9 — Permitted tolerances

9.1 Quantity tolerance. For a Custom Deliverable, the Supplier is entitled to deliver a quantity differing from that ordered by up to 5 % more or less. A quantity so delivered constitutes due performance. The quantity actually delivered is invoiced at the unit price stated in the Quotation.

9.2 Colour tolerance in printing. The colour execution of printing may differ from the Proof, from the display on a monitor, from a printed proof and from previously completed orders. The deviation is caused in particular by the printing technology, the properties and colour of the printed material and production tolerances. A deviation that does not alter the overall visual impression is permissible. An exact colour match is guaranteed only where it has been expressly agreed by defining the shade (e.g. Pantone) and is achievable with the chosen technology and material.

9.3 Colour of goods. A difference in colour saturation or shade between the goods delivered and their depiction in a catalogue, on the website or on a sample is not deemed a defect.

9.4 Dimensional tolerance. A tolerance of up to 10 % is permissible for the dimensions of goods or their parts stated in a catalogue, in the Quotation or on a sample.

9.5 Placement of printing. The exact placement of printing can be guaranteed only where the approved Proof contains dimensions. Otherwise a placement tolerance of up to 10 % of the dimension of the printed area is permissible.

9.6 Natural and recycled materials. In products made of wood, leather, textile, paper, ceramics, foodstuffs and recycled materials, variations in structure, grain, shade and dimensions are a natural property of the material and are not deemed defects.

9.7 Packaging. A Custom Deliverable may be packaged differently from Catalogue Goods of the same kind. Any requirement for special packaging must be agreed in writing and may be charged for.

9.8 Tolerances under this Article do not give rise to any right arising from defective performance, to a discount, or to withdrawal from the Contract.

Article 10 — Change and cancellation of the Order, return of goods

Custom Deliverable

10.1 After Commencement of Production, an Order for a Custom Deliverable may not be cancelled or unilaterally reduced in scope. If the Customer cancels the Order after Commencement of Production, it is obliged to pay the full agreed price of the Deliverable.

10.2 If the Customer cancels an Order for a Custom Deliverable before Commencement of Production, it is obliged to reimburse the Supplier for demonstrably and reasonably incurred costs, in particular the costs of graphic work, samples, transport, and any costs charged to the Supplier by its suppliers in connection with the cancellation.

10.3 At the Customer's request, the Supplier will evidence the moment of Commencement of Production (in particular by the confirmation of the order placed with the manufacturer or supplier).

Catalogue Goods

10.4 The Customer may cancel an Order for Catalogue Goods without penalty until dispatch, unless the Supplier has already ordered the goods from its supplier for the Customer; in that case Article 10.2 applies mutatis mutandis.

10.5 Return of delivered Catalogue Goods. At the Customer's request, the Supplier may accept the return of unused, undamaged Catalogue Goods in their original, unopened packaging, subject to prior written approval. The Supplier is not obliged to grant such a request. If it accepts the goods back, it is entitled to charge a handling fee of 20 % of the invoiced price of the returned goods, plus transport costs.

10.6 The following may not be returned: a Custom Deliverable, goods manufactured or ordered for the Customer to specification, goods from clearance and closing-down offers, and perishable goods.

Common provisions

10.7 The Supplier is entitled to withdraw from the Contract where:

a) the Customer is in default with payment of an advance or any other obligation for more than 14 days;
b) the Customer fails to provide necessary cooperation (Artwork, approval of the Proof, taking delivery) even within an additional period of 10 business days;
c) insolvency proceedings have been commenced against the Customer, the Customer has entered liquidation, or other circumstances have arisen that reasonably call into question its ability to perform;
d) performance has become impossible for the reasons set out in Article 4.6 or 12.4.

In the case of withdrawal under (a) to (c), the Supplier is entitled to compensation under Articles 10.1 and 10.2.

10.8 Withdrawal must be made in writing and must state the grounds. Withdrawal does not extinguish any rights already accrued, in particular to default interest and storage fees.

Article 11 — Defects and complaints

11.1 Inspection. The Customer is obliged to inspect the Deliverable as soon as possible after the passing of risk and to satisfy itself as to its characteristics and quantity. The Customer is obliged to ensure inspection also where the Deliverable has been delivered, at its instruction, to a third party or an end recipient; the periods under this Article run from delivery to the place designated by the Customer, not from the moment the Customer became aware of the defect.

11.2 Obvious defects. Defects identifiable on inspection with professional care, in particular defects in quantity, type, completeness, obvious damage, and the quality and placement of printing, must be notified to the Supplier no later than within 5 business days of delivery. If the Customer fails to notify a defect within that period, the rights arising from defective performance lapse.

11.3 Latent defects. Defects that could not be identified on inspection under Article 11.2 must be notified by the Customer without undue delay after they are discovered, and no later than within 6 months of delivery of the Deliverable.

11.4 Form of complaint. A complaint must be made in writing to info@strideo.cz and must state: the Order or invoice number, a description of the defect, the number of defective items out of the total quantity delivered, and photographic documentation. The Supplier is entitled to return an incomplete complaint for completion; the period for handling it runs only from the date of completion.

11.5 Handling of the Deliverable under complaint. The Customer is obliged to retain the Deliverable under complaint until the complaint is resolved, and not to distribute, use or modify it further, and at the Supplier's request to provide a sample or allow inspection. If the Customer breaches this obligation, the rights arising from defective performance lapse to the extent that assessment of the defect has thereby been prevented.

11.6 Remedies. Where a complaint is justified, the Supplier chooses the manner of settlement from among the following: delivery of the missing quantity, delivery of a replacement Deliverable, repair, or a reasonable discount from the price. The Customer may withdraw from the Contract only in the event of a material breach of the Contract where the Deliverable cannot be used for the purpose for which it was ordered and the Supplier has not remedied the defect within an additional reasonable period.

11.7 Partial defectiveness. Where a defect concerns only part of the quantity delivered, the rights arising from defective performance apply only to that part. The Customer is not entitled to refuse to take delivery of, or to pay for, the defect-free part of the Deliverable.

11.8 Scope of compensation. Where a complaint is upheld, the Supplier will compensate the value of the duly claimed Deliverable or replace it with a defect-free one. The Supplier will reimburse costs reasonably incurred in connection with the complaint only where the complaint was justified.

11.9 Time for settlement. The Supplier will settle a complaint without undue delay, having regard to the need for assessment of the defect by the manufacturer, as a rule within 30 days of receipt of a complete complaint.

11.10 Exclusion of claims. No right arising from defective performance accrues in respect of tolerances under Article 9, characteristics of Catalogue Goods under Article 4.5, defects arising from the Customer's Artwork under Articles 6.2 and 6.3, characteristics contained in an approved Proof under Article 7.3, defects caused by incorrect storage, use or further processing of the Deliverable after its receipt, or ordinary wear and tear.

11.11 Making a complaint does not entitle the Customer to withhold payment of an invoice or any part of it.

Article 12 — Liability and its limitation

12.1 Limit of compensation. The Supplier's total obligation to compensate damage arising in connection with a particular order is limited to the price of that order, exclusive of VAT.

12.2 Exclusion of indirect damage. The Supplier is not liable for lost profit, loss of business opportunity, loss of data, penalties claimed against the Customer by a third party, the cost of substitute performance in excess of the price of the order, or any other indirect or consequential damage, in particular damage connected with the inability to use the Deliverable at a marketing event or campaign on the originally intended date.

12.3 The limitations under Articles 12.1 and 12.2 do not apply to damage caused intentionally or by gross negligence, or to damage to a person's natural rights.

12.4 Force majeure. The Supplier is not liable for delay or non-performance caused by an extraordinary, unforeseeable and insurmountable obstacle arising independently of its will, in particular a natural disaster, armed conflict, embargo, failure of production or transport, customs or import restrictions, an epidemic, a strike or a cyber-attack. The delivery period is extended by the duration of the obstacle. If the obstacle lasts for more than 60 days, either party is entitled to withdraw from the Contract; in that case the Customer will pay the Supplier the value of the performance already rendered and the costs reasonably incurred.

12.5 Unforeseeable step change in input prices. Where, between confirmation of the Order and Commencement of Production, or the ordering of Catalogue Goods from a supplier, there occurs an unforeseeable step increase in the Supplier's costs exceeding 10 % of the price of the Deliverable, the Supplier is entitled to propose a corresponding adjustment of the price to the Customer.

An unforeseeable step increase means in particular an increase in the prices of materials, energy, transport or production capacity, the introduction or increase of customs duties or other import charges, and a significant change in exchange rates, which occurred after confirmation of the Order and which the Supplier, exercising professional care, could not have foreseen at the time the Quotation was issued. An ordinary movement in prices, or an increase of which the Supplier was or should have been aware at the time the Quotation was issued, does not constitute an unforeseeable increase.

The Supplier will substantiate the proposed price adjustment to the Customer. If the Customer does not accept the proposal within 5 business days, either party is entitled to withdraw from the Contract without penalty; in that case the Customer will pay only the costs reasonably incurred under Article 10.2.

12.6 The Supplier is not liable for damage arising from incorrect use, storage or further processing of the Deliverable after its receipt by the Customer.

Article 13 — Personal data protection

13.1 Controller. The controller of personal data is the Supplier, i.e. Strideo s.r.o., Company ID 23268441, registered office at Křenová 531/69a, 602 00 Brno. Contact for personal data matters: info@strideo.cz.

13.2 Scope of data processed. The Supplier processes the personal data of the Customer's contact persons and of recipients designated by the Customer to the following extent: first name and surname, job position, work e-mail, telephone number, delivery address and the content of mutual communication. Where the Customer is a self-employed natural person, the Supplier also processes its identification and billing data.

13.3 Purposes and legal bases of processing:

13.4 Recipients of data. Personal data may be disclosed to carriers and transport companies (for the purpose of delivery), to suppliers and manufacturers (to the extent necessary for completion of the order), to providers of accounting, legal, IT and hosting services and e-mail distribution tools, and to public authorities where required by law.

13.5 Transfers outside the EU. Personal data may be transferred to manufacturers and suppliers outside the European Economic Area, solely to the extent necessary for completion of a particular order and subject to the safeguards under Chapter V of the GDPR (in particular the European Commission's standard contractual clauses).

13.6 Retention period. Personal data processed for the purposes of performing the Contract is retained by the Supplier for the duration of the contractual relationship and for a further 10 years after its termination, having regard to limitation and archiving periods. Data processed for the purpose of sending commercial communications is retained until an objection is raised or consent is withdrawn.

13.7 Rights of data subjects. A data subject has the right of access to their personal data, to its rectification, erasure, restriction of processing, data portability, and the right to object to processing based on legitimate interest. Where processing is based on consent, the data subject has the right to withdraw consent at any time, without prejudice to the lawfulness of prior processing. These rights may be exercised at the contact address given in Article 13.1.

13.8 Commercial communications. The Customer and its contact persons may at any time decline, free of charge, to receive commercial communications, either by replying to any commercial communication or at the contact address given in Article 13.1.

13.9 Supervisory authority. A data subject has the right to lodge a complaint with the Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, uoou.gov.cz.

13.10 The Customer's obligation. Where the Customer provides the Supplier with personal data of its employees, end recipients or other persons, it is responsible for being entitled to do so and for having informed those persons of the processing described in this Article. Further details of the processing of personal data are set out in the Privacy Policy.

Article 14 — Final provisions

14.1 Confidentiality. The parties undertake to maintain confidentiality regarding the other party's commercial information that is not publicly available, in particular prices, calculations, suppliers and technical solutions. This is without prejudice to the Supplier's entitlement under Article 6.7.

14.2 Service of documents. Documents are served at the e-mail addresses stated in the Order or in the most recent mutual communication. A message is deemed delivered on the business day following its dispatch. The parties undertake to notify each other of any change of registered office or contact details.

14.3 Electronic form. The parties have agreed that legal acts may be made electronically, in particular by e-mail, provided the content of the act and the identity of the person making it are recorded. The parties undertake not to challenge the validity of such an act solely on the ground of its electronic form.

14.4 Exclusion of certain provisions. The parties exclude the application of Sections 557, 1748, 1765, 1766, 1799, 1800 and 2119(1) of the Civil Code. The Customer assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code. The application of commercial usages under Section 558(2) of the Civil Code is likewise excluded.

14.5 Governing law. The contractual relationship is governed by the law of the Czech Republic, in particular the Civil Code. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

14.6 Jurisdiction. The parties have agreed that the court having local jurisdiction over disputes is the general court determined by the Supplier's registered office.

14.7 Severability. If any provision of the GTC proves invalid or unenforceable, the remaining provisions remain in force and the parties will replace the affected provision with one that most closely approximates its original meaning.

14.8 These GTC take effect on 15 August 2026 and supersede all previous versions.